sherry40
Newbie
Posts: 1
Joined: Fri Jan 02, 2015 2:58 am

Not remembering user name

Fri Jan 02, 2015 3:06 am

I do not get a error for this but syn keeps referring to me as unknown. I went into the setting panel and put down my name gender etc and she still referred to me as unknown.

User avatar
Leslie
Lead Software Architect
Posts: 353
Joined: Fri Sep 14, 2012 12:20 pm
Contact: Website

Re: Not remembering user name

Fri Jan 02, 2015 10:36 am

There can be a number of reasons for it,
  • The directory you installed the VA is write-protected and requires higher privilege to write the data
  • The Settings file is not being loaded on start-up
  • Your main user file is corrupted and so on...
The solution I propose is that you navigate to the users directory and manually change the name using a text editor. (For this I am going to assume you have some basic knowledge of system administration and directory permissions)

Its usually C:\Program Files (x86)\Syn Virtual Assistant\Syn\Users\

Firstly uninstall the VA and install it in a different directory like D or E Drive instead of C. So that your installation looks something like the following.

D:\Program Files (x86)\Syn Virtual Assistant\Syn\Users\

Then under the aforementioned directory you will find the MainUser.xml file. Open it with Notepad and Change the text Unknown to your name.

Save the file and restart the VA.

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