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Guessing what user has meant

Posted: Sat Nov 03, 2018 2:58 pm
by Rim007
Hello!

Is it possible to guess what the user has meant with his/her input in SIML Classic?
Situation: The user is asking questions and the chatbot can't answer them. So the bot will answer with alternatives.
Something like: Oops, I did'nt understand your question, but did you mean ...?

Best regards
Richard

Re: Guessing what user has meant

Posted: Mon Nov 05, 2018 3:59 pm
by Leslie
Actually in SIML Classic there's a pretty simple approach to handling fallbacks. You have to choose a wildcard symbol that would match anything that wasn't matched by any other pattern or wildcard higher in the hierarchy.

In SIML Modern, which takes advantage of ML, you can create a default fallback intent that is invoked when no other intent matches the user query.